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"Log In As" One of Your Users

Logging in as another user can help you troubleshoot issues they may be having by giving you a first-hand look at their account.

Log In as Another User

  1. Navigate to the Users tab of the My Company area.
  2. Locate the appropriate user, then click the drop-down arrow at the end of their row.
  3. Click Log in as user.
  4. In the confirmation window, click Yes.

After logging in as the other user, you'll be redirected immediately to their My Page. The user will automatically receive an email notifying them that their administrator has logged in as them; this is strictly for security purposes.

While you're logged in as the other user, any actions you take will show up as if that user had done the work.

When you're finished, click the Switch Back button to return to your own My Page.